FAQ's

Frequently Asked Questions (FAQs)

1. Who is My Daily Pets?

My Daily Pets is an online pet store dedicated to providing high-quality products for dogs, cats, and other beloved pets. Our mission is to make everyday pet care easier, more enjoyable, and affordable for pet owners around the world.

2. Where do you ship?

We proudly offer worldwide shipping. No matter where you are, we'll do our best to deliver your order safely and as quickly as possible.

3. How long does shipping take?

Orders are processed within 1-3 business days.

Estimated delivery time is 7-14 business days, depending on your location, customs processing, and local courier services.

4. Will I receive a tracking number?

Yes! Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

5. How much does shipping cost?

🎉 We offer Free Worldwide Shipping on all orders.

There are no hidden shipping fees at checkout.

6. Can I change my shipping address?

Yes, if your order hasn't been processed yet. Please contact our support team as soon as possible. Once an order has been shipped, we can no longer change the delivery address.

7. Can I cancel my order?

Orders can be canceled within 12 hours of purchase. After this time, your order may already be in processing or shipped.

8. What payment methods do you accept?

We accept secure payments through:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Available payment methods may vary depending on your country.

9. What if my order arrives damaged?

If your item arrives damaged or incorrect, please contact us within 7 days of delivery and include photos of the product. We'll work quickly to provide a replacement or refund.

10. What is your return policy?

We offer a 30-day return policy on eligible items. Products must be unused and in their original condition. For more details, please visit our Returns & Refund Policy page.

11. How can I contact you?

Our support team is always happy to help.

📧 info@mydailypets.com

We usually respond within 24-48 business hours.